Q: Does the screen support "Palm Rejection" technology?
A:Yes. Our smart touch technology can distinguish between a stylus (writing), a finger (moving), and a palm (erasing/resting), preventing accidental marks while you work.
Q: What is the lifespan of In-Display interactive flat panels?
A:Our panels are engineered for durability, with a typical backlight lifespan of over 50,000 hours.
If used for 8 hours a day, the display can last for more than 15 years.
Q: What is the resolution of your interactive displays?
A:All our current mainstream interactive display models support 4K UHD (3840x2160) resolution, ensuring crystal-clear visuals for presentations and lessons.
Q: Does In-Display use Optical Bonding or Zero-Bonding technology?
A:We offer multiple options. Our premium Optical Bonding technology eliminates the air gap between the LCD panel and the touch glass, significantly reducing parallax and providing a more natural "pen-on-paper" writing experience.
Q: Are In-Display screens equipped with anti-glare glass?
A:Yes. All In-Display interactive panels come standard with high-quality Anti-Glare (AG) tempered glass to reduce reflections and protect the eyes of students and professionals.
Q: What touch technology do you use: Infrared (IR) or Capacitive (P-CAP)?
A:We offer both. Our standard models use high-precision Infrared (IR) touch technology.
For customers requiring a sleeker, flush-surface design and higher sensitivity, we provide advanced Projective Capacitive (P-cap) touch solutions.
Q: Does the device support both Android and Windows operating systems?
A:Yes. Most In-Display interactive panels feature a Dual OS design.
They come with a built-in Android system and a standard OPS slot, allowing you to plug in an OPS computer to run a full Windows environment seamlessly.
Q: What sizes of interactive flat panels do you offer?
A:In-Display provides a full range of sizes, including 55", 65", 75", 86", 98", and 110", designed to fit everything from huddle rooms to large lecture halls.
Q: What is the standard lead time for an order?
A:For samples, the lead time is usually 7-10 working days.
For bulk orders, it typically ranges from 20 to 30 days depending on the quantity and customization complexity.
Q: What are your payment terms?
A:We typically accept T/T (Telegraphic Transfer), L/C at sight, and other secure payment methods.
Generally, for bulk orders, a 30% deposit is required, with the remaining balance due before shipment.
Q: Can I purchase a sample for testing before placing a bulk order?
A:Absolutely! We highly encourage clients to test an In-Display sample to verify the build quality and software performance firsthand before committing to a large-scale purchase.
Q: What is the Minimum Order Quantity (MOQ)?
A:For our standard products, the MOQ is 1 unit for sample testing.
For customized orders, the MOQ varies depending on the level of customization required.
Please contact our sales team to discuss your specific project.
Q:Does In-Display support OEM/ODM customization for our brand?
A:Yes. As a professional manufacturer, In-Display has extensive R&D experience and strong manufacturing capabilities to provide full OEM/ODM services.
We work with customers from concept to finished product, including hardware (logo, color, frame design), software (boot animation, pre-installed apps), and custom packaging.
Q:It’s abnormal for the following features, whiteboard writing, annotate, greetings and clear, after
A:
The corresponding threshold value of the software needs a manual test for the right value.
Q:The front USB port is unavailable.
A:
1. If the mouse can work, while U disk not, you need to check if it plugs into the contrary front USB port.
2. If the USB port cannot work, it may caused by the front USB port terminal.
Q:The noise is generated when using 3.5 audio output port of OPS.
A:
The noise is created by the external high-power amplifier, it can be cancelled by having an external noise eliminator.
Q:no sound and image in Windows
A:
Make sure the corresponding drivers in Windows have installed and selected correctly.
Q:no sound in OPS
A:
Make sure the sound driver in Windows has installed and selected correctly.
Q:no signal after running OPS
A:
Go to Control Panel - Power Options, change the Time settings as Never.
OPS has no signal.
A:
Go to the underlying software of main board, and then check if the voltage of OPS has been set to LOW/HIGH.