A:Don't worry. The panel usually enters stand-by mode to save energy when left idle.
You can wake it up by pressing the power button or tapping the screen.
Q: What if the remote control doesn't work?
A:Step 1: Check the distance and ensure you are pointing in the right direction.
Step 2: Check battery polarity and reset if necessary.
Step 3: Replace the batteries if they are run out.
Q: What if there is only noise without sound and image?
A:This is often due to a weak antenna connection or low receiving ability; please check your signal source
Q: What should I do if there is no image display?
A:Step 1: Ensure the power supply matches the device's requirements.
Step 2: Check if the signal cable connection is poor and replace it with a high-quality cable if necessary.
Q: What should I do if there is no sound from the Interactive Flat Panel or Smart Blackboard?
A: Step 1: Check if the device sound is muted.
Step 2: Adjust the volume if it is set at the minimum level.
Step 3: Inspect the audio cable for damage and ensure a secure connection.
Q: How should I clean the interactive screen?
A:Use a dry, soft microfiber cloth.
For stubborn spots, apply a small amount of non-abrasive screen cleaner or 75% isopropyl alcohol to the cloth first—never spray liquid directly onto the screen.
Q: How do you handle technical support for international customers?
A:We provide online technical assistance via email, video calls, and remote tools.
Our professional engineering team is available across different time zones for troubleshooting.
Q: What is the warranty policy for In-Display products?
A:We offer a standard 1 to 3-year warranty and provide lifetime technical support.
During the warranty period, we provide free replacement parts for any hardware issues not caused by human error.
Q: Is the glass strong enough for classroom environments?
A:Yes. We use 7H Mohs hardness tempered glass.
It is scratch-resistant and highly durable, specifically designed to withstand the daily rigors of schools and public spaces.
Q: Do you offer SKD or CKD solutions?
A:Yes. In-Display provides SKD (Semi-Knocked Down) and CKD (Completely Knocked Down) solutions to help partners reduce import duties and optimize local assembly costs.
Q: How do you ensure product safety during international shipping?
A:We use multi-layer protection: thickened honeycomb cartons, EPE foam padding, and optional wooden crates or pallets to ensure screens arrive in perfect condition.
Q: Is it safe to hang such a heavy Smart Blackboard or Interactive Flat Panel on the wall?
A:Our hanging brackets have been rigorously tested in various settings and are both robust and reliable.
Please ensure the wall is strong enough and follow our official setup guidance during installation.
Q: Is it easy to install your Smart Blackboard?
A:Sure. It is easy to wall mount or place on a mobile trolley cart.
We pre-connect the two-side blackboards before shipping to ensure easy installation after unboxing.
Q: Can I connect external cameras or microphones?
A:Generally, we recommend connecting external speakerphones or cameras via USB cables to the PC module.
While most trusted brands work perfectly, we suggest using high-quality cables for stable performance.
Additionally, our built-in options are also excellent alternatives.
Q: Do you have an Interactive Flat Panel or Smart Blackboard with a built-in camera or microphone?
A:Sure. We offer optional 4K cameras and microphones specifically designed for our panels.
Q: Can I lock the panel after class from the software?
A:Yes, of course. The system supports USB lock, screen lock, application lock, and touch lock.
You can set a corresponding unlock password (the default initial password is 2580).
Q: What Apps are built inside your Android System?
A:We provide essential tools including Whiteboard & Annotation for writing , Filemanager for documents , and Eshare for screen sharing.
Other built-in apps include Setting center, SystemWizard, and Office.
You can also customize your own apps by sending the APK to us for pre-installation.
Q: Can I customize my own Android wallpaper on the panel?
A:Yes. The system supports both dynamic and static wallpapers, and you can add your own custom images.
Custom wallpapers will be stored in the static wallpaper section and can be deleted by a long press.
Q: Can I customize the Android theme style on my panel?
A:Sure! You can change the theme style by clicking on the corresponding theme image to switch different themes inside the system.
Q: Is the USB-C port "Full-Featured"?
A: Yes. Our displays feature full-featured USB-C ports for "One-Cable" connectivity: transmitting 4K video, audio, and touch data while simultaneously charging your laptop (up to 65W/100W).