• Q:When writing lag in OPS

      A:Open Intel graphics driver, set the resolution and refresh rate as: 190*1080 60PHz; 3840*2160 30PHz, and restart OPS after saving your changes.

  • Q:Touch Offset

      A:

      1. Use the touch overlay software to calibrate

      2. Check Pen and Touch under the Control Panel in the Win7 system

      NOTE: For the optical touch panel, it requires the user to calibrate the frame on OPS after installation.


  • Q: There is no sound on the interactive flat panel, and how to adjust the volume?

      A: 1. No sound on the interactive flat panel?
      (1) Click the Volume icon in the taskbar’s notification area, and click the Volume Mixer to change the sound player;


      (图1)


      (图2)


      (2) If it is still not working, follow the steps: Start > Control Panel > Hardware and Sound, right click on the Realtek High Definition Audio, and choose the command of “Set as the default communication device”; if not, try other modes as the default mode, and test the sound.

      (图3)


      (图4)


      (3) For Windows 10 OS, click the Volume icon in the taskbar’s notification area, select the command of "Conexant SmartAudio HD" by the button’s drop-down menu.


      (图5)


      2. How to adjust the volume of the Thinkpanel interactive flat panel?
      (1) Swipe up at the bottom of the touch screen to bring up the toolbar interface. Click “Vol+" button to adjust it to 100, as shown below:


      (图6)


      (2) Click the Volume icon in the lower right corner of the interactive flat panel’s screen, drag the slider to increase/reduce the volume, as shown below:


      (图7)


      (3) Adjust the volume of audio or video software.

  • Q: Touch or digital ink is inaccurate on the interactive flat panel display.

      A: 1. Open the Start menu on the desktop;


      (图1)


      2. Click on Control Panel;


      (图2)



      3. Choose “Hardware and Sound”;


      (图3)


      4. Select "Tablet PC Input Panel" under the "Tablet PC Settings";


      (图4)


      5. Click “Reset” and then click the “Calibrate” button to calibrate according to the on-screen instructions, as shown below:


      (图5)


      6. After finish the calibration, select "Confirm and Save”, and test the touch function.

  • Q: How to adjust the aspect ratio of the projector? How to correct the image shape when it has a key

      A: 1. After connecting to the computer, switch on the projector and set the aspect ratio. The aspect ratio of the 85” infrared IWB is 4:3. Besides, you can set the color, brightness, contrast, etc. as needed.


      (图1)


      2. Keystone correction, in other words, is whether the projected image is a rectangle. If it is a trapezoid, close the "Auto Keystone Correction" option, select the "Keystone Correction" command, pressing the left and right buttons on the remote control adjust it until the image is evenly rectangular.


      (图2)




  • Q: The touch is unresponsive since the USB cable has connected to the interactive whiteboard.

      A: The touch stops working usually due to the USB port. The port may be aging since the computer is used for a long time. If the computer is used for a long time, it may result in the aging port.
      1. Try another USB port. If it doesn't work, try another computer.
      2. If it doesn’t matter with the computer, contact the after-sale service for a new USB cable.

  • Q: There is no sound on the computer when connecting to the projector and interactive whiteboard.

      A: 1. Verify the computer is Windows XP or Windows7 operation system.
      (1) Click the Volume icon in the taskbar’s notification area, and click the Volume Mixer to change the sound player;
       

      (图1)

      (图2)


      (2) If it is still not working, follow the steps: Start > Control Panel > Hardware and Sound, right click on the Realtek High Definition Audio, and choose the command of “Set as the default communication device”; if not, try other modes as the default mode, and test the sound.


      (图3)

      (图4)


      2. For Windows 10 OS, click the Volume icon in the taskbar’s notification area, select the command of "Conexant SmartAudio HD" by the button’s drop-down menu.


      (图5)



  • Q: The projected image has a keystone effect.

      A: Press the Menu button on the projector remote control, turn off the state of the “Auto Keystone Correction” on the third page; choose “Keystone Correction” option, and adjust the slider to correct the image shape by pressing the left and right button on the remote control.

  • Q: The touch points behave erratically on the IWB, and they are interfered by the surrounding

      A: 1. Wipe the Thinkpanel interactive whiteboard frame gently with a clean wet cloth.
      NOTE: The wet cloth must be wrung out, do not let water drip into the frame.
      2. Do not hold the interactive whiteboard by hand or do not use any objects to block the inside of the interactive whiteboard frame when writing or operating. It will cause inaccurate touch or digital ink.


  • Q: The projected image is fuzzy and slightly distorted.

      A: 1. The image is fuzzy: Adjust the black wrench under the projector bulb by moving it to the left and right until it occurs a clear image. As shown below:


      (图1)


      2. Image distortion: After connecting the projector, right-click on the desktop and select the Screen Resolution. Just adjust the resolution to 1024*768

  • Q: The projector doesn’t show the computer screen after connection.

      A: Check which port the projector is connected to the computer by pressing the Signal button on the projector remote control. Then change to the corresponding signal.


      (图1)

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