A:Don't worry. The panel usually enters stand-by mode to save energy when left idle.
You can wake it up by pressing the power button or tapping the screen.
Q: What if the remote control doesn't work?
A:Step 1: Check the distance and ensure you are pointing in the right direction.
Step 2: Check battery polarity and reset if necessary.
Step 3: Replace the batteries if they are run out.
Q: What if there is only noise without sound and image?
A:This is often due to a weak antenna connection or low receiving ability; please check your signal source
Q: What should I do if there is no image display?
A:Step 1: Ensure the power supply matches the device's requirements.
Step 2: Check if the signal cable connection is poor and replace it with a high-quality cable if necessary.
Q: What should I do if there is no sound from the Interactive Flat Panel or Smart Blackboard?
A: Step 1: Check if the device sound is muted.
Step 2: Adjust the volume if it is set at the minimum level.
Step 3: Inspect the audio cable for damage and ensure a secure connection.
Q:It’s abnormal for the following features, whiteboard writing, annotate, greetings and clear, after
A:
The corresponding threshold value of the software needs a manual test for the right value.
Q:The front USB port is unavailable.
A:
1. If the mouse can work, while U disk not, you need to check if it plugs into the contrary front USB port.
2. If the USB port cannot work, it may caused by the front USB port terminal.
Q:The noise is generated when using 3.5 audio output port of OPS.
A:
The noise is created by the external high-power amplifier, it can be cancelled by having an external noise eliminator.
Q:no sound and image in Windows
A:
Make sure the corresponding drivers in Windows have installed and selected correctly.
Q:no sound in OPS
A:
Make sure the sound driver in Windows has installed and selected correctly.
Q:no signal after running OPS
A:
Go to Control Panel - Power Options, change the Time settings as Never.
OPS has no signal.
A:
Go to the underlying software of main board, and then check if the voltage of OPS has been set to LOW/HIGH.
Q:vertical lines/bands on the screen
A:
1.The screen glass might be defective.
2. The T-CON board or COF might be defective.
Q：black screen
A：
If the backlight is on, while the screen glass off, you can refresh the main board software. If it’s still not working, you need to check the T-CON board, cables, etc.
If the backlight is off, it caused by the short circuit of the inner strip light.
Q:Windows OS/Office version/graphics driver
A：
Windows 1709 or 1803 (educational version, professional version); office2016 version;
requires install corresponding Intel graphics driver in Windows
Q: The IR smart pen cannot connect.
A:
1.Make sure the Bluetooth has plugged into the front USB port.
2. Make sure the smart pen has power.
3. Make sure the Stylus Driver had installed in Windows.
4. Check if the nib goes blink when pressing the connection button of the stylus pen.
NOTE: If everything is OK mentioned above, but it still cannot connect, pls restart Windows and load the driver again.
Q:Download the wireless presentation software on Android phone
A:
Use the scan function of the browser in the Android phone to scan the QR code in the interactive flat panel, and then download the wireless presentation software .
Q:The mobile phone cannot mirroring to the interactive flat panel
A:
1.Check if the registration of the casting software is activated.
2. Check if the mobile phone supports connect 5G hotspot.
3. Make sure all the authority have been enabled when download the casting software.
4. If the screen cast is still unavailable, please refresh the Android firmware or reset the factory settings.
5. If the 2861 main board can not cast after sign in, it requires reset the factory settings, and connect hotspots for registration.
Q: The computer cannot present to the interactive display
A:
1.Check if 5G hotspot is enabled.
2. Check if the registration of the casting software is activated.
3. Check if the caster is matched with the Android main board.
4. Check if it has installed the cast driver on computer.
5. If the screen cast is still unavailable, please refresh the Android firmware or reset the factory settings.
6. If the 2861 main board can not cast after sign in, it requires reset the factory settings, and connect hotspots for registration.